Refund, Return & Cancellation Policy
Last Updated: 27 August 2026
At The DG Electronics, we test products before dispatch and aim to provide customers with reliable pre-owned computer hardware.
Please read this policy before placing an order.
1. Return Period
Eligible products may be returned within 15 days of delivery, subject to the conditions mentioned in this policy.
2. Eligible Returns
A return may be accepted if:
- The product is defective or not functioning as described.
- The wrong product was delivered.
- The product is damaged during delivery, subject to verification.
- The issue is covered under the applicable 15-day warranty.
3. Change of Mind
We do not accept returns simply because the customer has changed their mind or no longer wants the product.
4. Compatibility Issues
Returns are not accepted for compatibility issues.
Customers should confirm compatibility with their computer system before placing an order.
5. Cosmetic Condition
Pre-owned products may have normal signs of previous use, including minor scratches, marks, or cosmetic wear.
Such normal signs of previous use are not considered defects.
However, customers may contact us if the product has significant physical damage that was not reasonably disclosed or resulted from delivery.
6. Unboxing Video
An uninterrupted unboxing video is mandatory for claims involving:
- Physical damage
- Missing items
- Incorrect products
- Packaging issues
The video should begin before opening the package and clearly show the package, shipping label, opening process, and received product.
Claims without sufficient evidence may be difficult to verify.
7. Return Shipping
If a return is approved because of a defective product, incorrect product, or an issue attributable to The DG Electronics, the return shipping cost will be covered by The DG Electronics.
8. Return Conditions
Returned products must be:
- The same product originally shipped
- Returned with applicable accessories supplied with the order
- In a condition suitable for inspection and testing
- Free from customer-caused physical or electrical damage
Products that have been modified, repaired, tampered with, or damaged after delivery may not qualify for a refund or replacement.
9. Product Inspection
Returned products will be inspected and tested before a refund, replacement, or other resolution is approved.
The final resolution will depend on the nature of the issue and the applicable product warranty/return terms.
10. Refund
If a refund is approved, it will generally be processed through the original payment method or bank transfer, as applicable.
Refunds are normally processed within 5–7 working days after approval.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
11. Order Cancellation
Customers cannot cancel an order after placing it, either before or after dispatch.
If an order needs to be cancelled because of product unavailability or another issue on our side, The DG Electronics will contact the customer and process an applicable refund.
12. Contact Us
For return, refund, or product-related claims:
The DG Electronics
Delhi, India
Email: thedgelectronics@gmail.com
Phone/WhatsApp: +91 99115 43150