Order & Delivery Policy

Last Updated: 27 August 2026

The DG Electronics aims to process and deliver orders safely and efficiently throughout India.

1. Order Processing

Orders are generally processed within 1–2 working days after successful payment confirmation and order verification.

Processing may take longer in exceptional circumstances such as holidays, stock verification, payment verification, or unforeseen operational issues.

2. Delivery Coverage

We currently provide delivery across India.

3. Delivery Time

The estimated delivery time is 5–7 working days after the order has been processed and dispatched.

Actual delivery time may vary depending on the delivery location, courier service, weather, holidays, and other logistical circumstances.

4. Shipping Charges

Free shipping is currently available for orders delivered within our serviceable areas across India.

5. Courier Partners

Orders may be shipped through available courier and logistics partners, including Delhivery, DTDC, Shiprocket, or other suitable delivery partners.

The courier partner may vary depending on the delivery location and availability.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• House/flat/building number
• Street/locality
• City
• State
• PIN code
• Valid mobile number

The DG Electronics is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Package Inspection

Customers are strongly advised to inspect the package at the time of delivery.

For electronic and pre-owned products, customers should record an unboxing video from the sealed package until the product is completely unpacked.

This may be required for claims involving damage, missing items, or incorrect products.

8. Damaged Package

If the package appears damaged, customers should:

1. Take clear photographs of the package.
2. Record the complete unboxing video.
3. Contact The DG Electronics as soon as possible.

The claim will be reviewed before a return, replacement, or refund is approved.

9. Failed Delivery

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or customer unavailability, the shipment may be returned to us.

Any further delivery arrangement will be handled according to the circumstances of the order.

10. Order Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Customers can use the tracking information to monitor their shipment.

11. Contact Us

For order and delivery-related queries:

The DG Electronics
Delhi, India
Email: thedgelectronics@gmail.com
Phone/WhatsApp: +91 99115 43150
Website: thedgelectronics.in