At The DG ELECTRONICS, we are dedicated to delivering high-quality, pre-owned PC components with integrity and transparency. Our goal is to ensure every customer receives a reliable product and a smooth shopping experience. To support this, we offer a 7-day return and refund policy, subject to the conditions outlined below.
✅ Eligibility for Returns & Refunds
You may request a return or refund within 7 calendar days from the date of delivery, provided one of the following conditions is met:
- The product received is defective, faulty, or non-functional.
- The product is dead on Delivery.
🔎 Important Note:
For claims involving damaged items or missing components, a full, unedited unboxing video is strictly required. This video must clearly show the shipping label and the package being opened in a continuous shot.
Claims without this video will not be entertained.
🚫 Non-Eligible Return Conditions
Returns and refunds will not be accepted under the following circumstances:
- Change of mind or customer no longer wants the item
- Dislike or dissatisfaction with the product
- Product incompatibility with customer’s system or setup
- Damage caused by mishandling, misuse, electrical failure, or liquid exposure
- Evidence of product tampering, physical alteration, or unauthorized repairs
💳 Refund Process & Timeline
Once your return request is reviewed and approved:
- Refunds will be issued either to your original payment method or via bank transfer/UPI, depending on the case.
- Please allow 3 to 7 business days for the refund to be processed and reflected in your account.
📩 How to Request a Return or Refund
To initiate a return or refund request, please contact our support team via WhatsApp and include:
- Your Order ID
- A clear explanation of the issue
- Supporting photos or videos
- A full unboxing video
We value your trust and aim to make every purchase worry-free. If you have any questions regarding our policy, please do not hesitate to contact us.
— The DG ELECTRONICS Support Team
Email: thedgelectronics.com
Phone No: +91 9911543150